TERMS AND CONDITIONS OF USE

Last Updated: January 2025

Welcome to The Systems Café! These are the official Terms and Conditions of Use for The Systems Café, operated by Michelle Tremblay, located in Saskatoon, SK, Canada (herein referred to as “Company,” “We,” “Our,” or “Us”).

By accessing this website or purchasing any of Our services, You (“Client,” “You,” or “Your”) agree to be bound by the following terms and conditions. If You have any questions, please contact Us at [email protected].

GENERAL PROVISIONS

Eligibility

You must be at least 18 years old to access or purchase Our services.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Updates will be posted here with the revised effective date.

Use at Your Own Risk

Use of Our website and services is at Your sole risk. While We take reasonable precautions, We cannot guarantee uninterrupted access, complete security, or error-free functionality at all times.

SERVICE TERMS

Scope of Services

The Systems Café provides done-for-you services, including but not limited to systems setup and automation using platforms such as Flodesk, Project Broadcast, Canva, and Expert Pro. The exact scope of work will be outlined and agreed upon prior to the start of any project.

Acceptance of Terms

By purchasing any service from Us, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions, including any additional terms outlined in service agreements or privacy disclosures.

PRIVACY AND CONFIDENTIALITY

Access to Client Systems

As part of Our services, You may grant Us access to Your systems, accounts, or platforms. This may involve handling sensitive data such as contact lists, platform credentials, financial records, or other proprietary business information.

Confidentiality Commitment

All information accessed will be used solely for the purpose of delivering Our services and will not be shared, sold, or disclosed to any third party without Your explicit written consent, unless required by law.

Data Security Disclaimer

While We implement reasonable measures to maintain the confidentiality and integrity of Your information, no digital system is entirely secure. By granting access, You acknowledge and accept the inherent risks involved.

Limitation of Responsibility

The Systems Café is not responsible for data breaches, loss, or unauthorized access caused by external platforms, third-party tools, or improper security practices on Your part.

INTELLECTUAL PROPERTY

All materials created or provided during Our services—including workflows, templates, and designs—are the intellectual property of The Systems Café.

These materials are licensed to You for use within Your business only. You may not copy, modify, reproduce, resell, or distribute any part of Our work without prior written permission.

SUPPORT AND COMMUNICATION

Included Support

Each done-for-you service includes 30 days of complimentary support from the date of final delivery. This support includes reasonable assistance with questions, troubleshooting, and adjustments related to the initial scope of work.

Communication

Support is available via email at [email protected]. Support hours and response times will be communicated during the onboarding process.

RECURRING SUPPORT PACKAGES

Support Retainer Terms

The Systems Café offers ongoing support through recurring support packages, available as a minimum 3-month retainer. These retainers include access to continued strategic support, troubleshooting, system maintenance, and implementation updates within the agreed scope.

Billing & Renewal

Retainer fees are billed monthly in advance. Clients may choose to renew after the initial 3-month term. If You wish to cancel after the initial term, written notice must be provided at least 14 days before the next billing cycle.

Scope of Services

Support provided under the retainer will be outlined in a separate agreement. Any work requested outside of the defined scope may be billed separately or require a revised agreement.

Unused Time

Hours or services included in the retainer do not roll over month-to-month unless otherwise specified in writing.

REFUND POLICY

Due to the personalized and digital nature of Our services, all sales are final. Refunds are not provided unless specifically stated otherwise in writing prior to the start of service.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Systems Café disclaims any liability for direct, indirect, incidental, special, or consequential damages arising out of or related to the use of Our services.

We are not liable for issues related to third-party platforms, including but not limited to Flodesk, Project Broadcast, Canva, or Expert Pro.

DISPUTE RESOLUTION

Good Faith Efforts

In the event of a dispute, both parties agree to first attempt resolution through informal, good-faith communication.

Jurisdiction

These Terms and any dispute arising from them shall be governed by the laws of the Province of Saskatchewan. You agree to submit to the exclusive jurisdiction of the courts located in Saskatoon, SK, Canada.

CONSENT

By using this website or purchasing Our services, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions.